New Mobile App and Online Banking FAQs

Landings Credit Union's new Online Banking brings the best of Online and Mobile Banking into one seamless experience making your banking experience personalized, faster, and more convenient.

Please read the FAQs below about the changes to Online and Mobile Banking. Additional FAQs will be added as we continuously expand and enhance information. Tutorials are also available to help you get started with the new platform.


 

Transition

Will there be downtime?

Online and Mobile Banking will be unavailable on Wednesday, November 13th from 5:00pm MST until Thursday, November 14th at 9:00am MST.

Why is Landings Credit Union making the transition to a new platform?

We are always looking for ways to improve your member experience at Landings Credit Union. This transition brings you a more modern design, intuitive navigation, and a consistent experience across all devices.

When is the transition taking place?

We will be transitioning to our new Online Banking platform Wednesday, November 13th from 5:00pm MST until Thursday, November 14th at 9:00am MST.

Is there any action required to start using the new Online Banking platform?

Yes. In order to avoid delays in accessing the new system, please sign in to Online Banking before Wednesday, November 13th to ensure you know your current password and update your contact information.

Will my password change?

No. The first time you sign in, you will sign in using your existing username and password.

Do I need to download a new Mobile App?

Yes. You will need to download the new Mobile Banking App, ‘LandingsCU’, from the App Store or Google Play.

When will the new Mobile App be available for download?

The new LandingsCU Mobile app will be available for download at the App Store or Google Play Store on November 14th, 2019.

Will the alerts I set up previously still work?

No. Account alerts currently set up will not transfer to the new Online Banking platform and you will need to reestablish your Alerts.

What will happen to my existing scheduled transfers that I have setup within Online Banking?

Your existing transfers will carry over to the new platform.

How will this affect Quicken/Quickbooks?

Integration with Quicken and Quickbooks will be available immediately.

What will happen to payments I have pending in Bill Pay?

Bill Pay service will stay the same and your payments will continue to post.

Is Bill Pay changing?

No, but you will notice Bill Pay is called ‘Pay a Bill’ in the new desktop version and ‘Pay a Bill’, ‘Pay’ or ‘Payments’ in the mobile app depending on your device.

Will I have access to my eStatement history?

Yes, you will have access to 24 months of eStatements.

Top FAQ’s

How do I set cookies for Online Banking in the latest Google Chrome?

Select the Customize and control Google Chrome button (3 stacked dots) in the top right corner of the browser and select Settings
Select Advanced at the bottom of the page
In the Privacy and security section, select Site Settings
Select Cookies
Next to Allow, select Add
Type Landingscu.org in the text field
Select Add
Close Google Chrome, restart browser and try again

In the previous Mobile App I used to “sign out”, how do I do that with the new Mobile App?

For security purposes, the Mobile App will automatically sign out anytime you close out of the app itself or your phone goes into sleep mode and the screen is locked. The new mobile application is designed to securely connect and store your enrolled eligible account information on your device. If you choose to “Remove Profile”, then all transaction data and configurations of your app, including the passcode and Touch ID or Facial Recognition, are securely removed as well. Any customizations to your dashboard, alerts or scheduled transfers that have been configured, or other transactions will not be removed from the Online Banking platform.

Why did Landings Credit Union make the transition to a new platform?

We are always looking for ways to improve your member experience at Landings Credit Union. This transition brings you a more modern design, intuitive navigation, and a consistent experience across all devices.

Where do I find the new Mobile App?

The new LandingsCU Mobile Banking App is available in the App Store or Google Play.

Will the alerts I set up in the previous Online Banking still work?

No. Account alerts that were set up in the previous Online Banking were not transferred to the new platform and you will need to reestablish your Alerts. View Adding Alerts tutorial.

Did Bill Pay change?

No, but you will notice Bill Pay is called ‘Pay a Bill’ in the new desktop version and ‘Pay a Bill’, ‘Pay’ or ‘Payments’ in the mobile app depending on your device.

Did the scheduled transfers I set up in the previous Online Banking transfer to the new platform?

Yes. Scheduled transfers you had set up in the previous Online Banking will continue to transfer as scheduled in the new platform.

Why is there a “Sign out” option on the website but not on the Mobile App?

The Online Banking web interface is not designed to securely store transactions on a mobile device or computer, and therefore there is no device profile to remove. The sign out on the website securely ends the session. It is always a good idea to close all browser windows as well.

Why is there a “Sign out” option on the website but not on the Mobile App?

The Online Banking web interface is not designed to securely store transactions on a mobile device or computer, and therefore there is no device profile to remove. The sign out on the website securely ends the session. It is always a good idea to close all browser windows as well.

Do I need to receive a verification code every time I sign into Online Banking?

While the 2-Step Verification code works the same for both the online browser and Mobile App, there are small differences in the way your access will be authenticated with subsequent sign ins. With the online browser, you may choose to save a trusted device by checking the box next to "Don't ask for codes again on this computer" which bypasses the 2-Step Verification. The Mobile App will let you configure an app passcode and you may also choose to use the device’s biometric feature, such as a fingerprint or face recognition, if available. If you try to sign in using an unrecognized device or browser, you will be required to go through the 2-Step Verification to access your account.

How do I transfer money from one Landings member to another Landings member?

Navigate to Member transfer and select the account that you would like to transfer the money from. Enter the information of the member that you would like to transfer money to (first 3 letters of last name, member number (account number), type (Share for savings or checking), the share number (00 for Prime Share and 01 for Checking) and the amount you would like transferred.

Can I view my Landings Credit Union Visa Credit Card transactions?

Yes. To view your Visa Credit Card transactions, select Accounts and select the Credit Card.

How do I make a payment on my Landings Credit Union Visa Credit Card?

To apply a payment to your Landings Visa Credit Card from your account here at the credit union, you can complete a transfer by selecting 'Make a transfer' under the transfers section. You would then select your Landings Visa Credit Card as the transfer to account.
If you would prefer to pay your Landings Visa Credit Card from another Financial Institution or schedule the payment for a later date, please follow the steps on “Setting up an External Transfer”.

A joint owner on my account isn’t a member, how can they get their own Online Banking account?

Online Banking users are required to be members of the credit union. A joint owner who is not a member and wishes to use Online Banking must become a member first.

Transfers

Can I transfer funds to an account at another financial institution?

Yes, use the Move Money tab and select Pay a bill. Create the payee and schedule the transfer through the existing Bill Pay system that remains unchanged.

How do I transfer funds between my own accounts to another member’s account?

Use the Move Money tab and select Transfer to a member.

How do I set recurring transfers?

Select Move Money and then Transfers or choose Make a transfer from your Dashboard.  Select the accounts you wish to transfer to and from, input your amount, click the more options drop down and then select your transfer frequency.

How do I transfer money?

Use the Move Money tab and select Make a transfer.

Can transfers be made using the Mobile App?

Yes, select Make a transfer and then choose the accounts you wish to transfer to and from.

General

How do I change my username and/or password?

You can change your username or password at any time by signing in and navigating to your Security Settings.

I’m not currently enrolled in Online Banking; how do I get started?

Select the ‘Not enrolled? Sign up now’ link located below the Online Banking login at landingscu.org and follow the steps.

Do I need to download a new Mobile App?

Yes. You will need to download the new Mobile Banking App, ‘LandingsCU’, from the App Store or Google Play.

Why have I been signed out?

If your session is inactive for 10 minutes you will automatically be signed out for security reasons.

What happens if I forget my username or password?

Select Forgot? link available within the sign in screen. You will be required to verify personal information and complete 2-Step Verification.

How do I set up account alerts?

Use the Accounts tab and select any share or loan and then choose Manage Alerts.

How do I change my dashboard?

Dashboard cards can be added, removed, resized, and reorganized based on your personal preference.  Select Organize dashboard at the very bottom of the Dashboard page.

Where do I find Bill Pay?

Use the Move Money tab and select Pay a bill.

Where do I find my E-Statements?

Choose any share and then select E-Statements

How does this affect Quicken/Quickbooks?

Integration with Quicken and Quickbooks will be available immediately after the launch of the new system.

Is secure messaging available?

Yes. You can easily start a conversation to do an inquiry on your account or send documents. You will find the start a conversation button in the “messages” field, on the “Dashboard” screen.

Will I still be able to use the old online banking platform?

No.  As of November 14th, our new online banking platform will replace the current system.

Will I still access online banking through the Landings website?

The login feature to our new online platform can be found in the same location on our homepage.

How long can I continue using the old mobile app?

The new LandingsCU Mobile app will be available on November 14th.  The old mobile app will be discontinued two weeks after November 14th.

Who should I contact if I have questions or issues?

For support, go to our Contact Us page and you can either send a live chat, call or text us between the hours of 8:00 am to 5:30 pm Monday through Thursday, and 8:00 am to 6:00 pm (Arizona Time) on Friday or email us at info@landingscu.org .If you are signed in to Online Banking and need assistance, you can always ‘Start a conversation’ and a response will be sent within 2 hours during regular business hours or the following business day.

What do I do if my Online Banking account is locked?

You will need to call our Support Services at 480.967.9475 or 800.851.7749 during normal business hours.

First-time Sign In

How do I sign into the new Online Banking platform?

We have a step-by-step tutorial to help you sign into the new platform for the first time. 
First time sign in on the Landings Credit Union App
First time sign in on the Landings Credit Union Website

What happens if I forget my username or password?

Select Forgot? link available within the sign in screen. You will be required to verify personal information and complete 2-Step Verification.

What username and password will I use the first time I sign into the new Online Banking platform?

Your existing username and password will let you access the new system.

What username and password will I use the first time I sign into the new Online Banking platform?

Your existing username and password will let you access the new system.

2-Step Verification & Security

How will my sign in process change with 2-Step Verification?

2-Step Verification works similar to your existing sign in procedure but uses an additional step to verify that you are the authorized account user. When you sign in from a device or browser that isn’t recognized, you’ll be asked for a 2-Step Verification code that will be sent to you via a method that you choose during registration.  The methods to receive the code are; a SMS text message to your mobile phone or through a voice call to your landline or mobile phone.

What is 2-Step Verification?

2-Step Verification (also known as two-factor authentication, or 2FA) is a stronger authentication to access your account.  2-Step Verification will change the way you access your accounts by using an additional step to verify that you are the authorized account user when you sign in from a new or unrecognized device or browser.

Do I need to receive a verification code every time I sign into Online Banking?

While the 2-Step Verification code works the same for both the online browser and mobile app, there are small differences in the way your access will be authenticated with subsequent sign ins.  With the online browser, you may choose to save a trusted device by checking the box next to "Don't ask for codes again on this computer" which bypasses the 2-Step Verification. The mobile app will let you configure an app passcode and you may also choose to use the device’s biometric feature, such as a fingerprint or facial recognition, if available. If you try to sign in using an unrecognized device or browser, you will be required to go through the 2-Step Verification to access your account.

Do I need to set up new challenge questions?

No. Challenge questions have been replaced by a secure access code.

What are the browser requirements for the new platform?

To support the security measures we put in place to keep your data safe, we require the use of a modern browser. As new versions of browsers are released, our Online Banking platform will deprecate support for older versions. Below are the details for each supported browser.

  • Microsoft Internet Explorer - Only version 11 will be supported. Any older version of Internet Explorer may be denied access to the platform.
  • Microsoft Edge - Microsoft Edge will be supported at the latest version only. The Online Banking platform may deny access to older Microsoft Edge versions 60 days after a new version is released.
  • Google Chrome - Chrome should automatically update and major updates are released approximately every 12 weeks. If Chrome is two versions older than the current stable channel version, our Online Banking platform may deny it access.
  • Apple Safari - Each year Apple typically makes upgrades to Safari during the fall. Approximately 60 days after a new version is released, our Online Banking platform may deny access to older versions. However, this change requires that the new Safari version is available on both MacOS and iOS devices.
  • Mozilla Firefox - Firefox should automatically update. If Firefox is two versions older than the current stable channel version, our Online Banking platform may deny it access.

Does Landings Credit Union use Cookies?

Yes, we use cookies in conjunction with our online banking product to establish a unique session with your computer to prevent fraudulent and/or unauthorized access to your account. Our online banking product places three different cookies. These cookies are randomly generated strings and contain no member data. One cookie is used to manage the current online banking session and is only valid for the duration of the session. In addition, when clicking the “Sign Out” link to log off, this cookie is invalidated on the server. The other two cookies are used as part of the “Remember my computer” functionality. Additional cookies are used for website statistics in order to identify unique visitors. No member-sensitive information is stored within these cookies.

What do I do if I lose my mobile device?

Unless your username and password have been compromised, your account and account information are still secure. If you feel your sign in credentials have been compromised, you can reset your username and password through Online Banking at any time. Contact the Credit Union if you would like to de-authenticate your device or to disable all Mobile Banking access for your account.

Accounts, Loans, Credit Cards Transfers

What is Available balance?

This is the balance of your account with consideration to any holds and/or pending debit card authorizations.

What should I do if I cannot see all my accounts or loans?

Navigate to Account settings and ensure that you haven’t hidden the account you wish to transfer to or from.

How do I view my account information?

Select the account from your Dashboard or Accounts tab for transaction history.

Where do I find current holds or pending transactions?

Use the Accounts tab and select the Scheduled activities link to view any items available that are pending for deposit or withdrawal.

Can I access my Visa Credit Card?

Yes, you can see transactions and make payments from the Accounts tab.

Can I view my Landings Credit Union Visa Credit Card transactions?

Yes, you can see transactions and make payments from the Accounts tab.

How do I get to ExtraRewards for my Landings Credit Union Rewards Visa Credit Card?

The link for ExtraRewards is not yet available on the new platform, but we are actively working to get it added back into your Online Banking as soon as possible. In the meantime, you can access ExtraRewards by going directly to the ExtraRewards site: https://2070.extraawards.com/cwa/login.do (please be aware you would have to create a separate log in for this direct link) or you can contact the ExtraRewards company directly at 1-877-909-1450.

Remote Deposit Anywhere (RDA)

I've tried taking a photo of the check front and back and can't get either to accept. Am I doing something wrong?

It depends on the error message you receive. Make sure you have all 4 corners of the check in the picture, have good lighting, are holding your device at least 1 foot above the check, and that your device has the ability to auto-focus. Otherwise, your check will likely not be accepted. Some checks may not be formatted properly for our system and will require deposit via one of our other channels.

What is Remote Deposit Anywhere (RDA)?

The ability to take a picture of a check (with a U.S. routing number) for deposit to primary savings or checking.

How do I enroll in Remote Deposit Anywhere (RDA)?

Sign in to the app, then open the menu and select "Deposit Check." Select which accounts you’d like to deposit into and begin your Mobile Deposit activation. Enrollment will be completed within two business days.

How do I make a deposit using my mobile device?

Select “Deposit Check” from the main menu to begin the process. Enter the amount listed on the check and select which account you’d like to deposit it in to. Please sign the back of your check and write “For Mobile Deposit at Landings Credit Union only.” Then tap the screen to take pictures of the check and make your deposit.

I received an error message that I am not currently eligible to use Remote Deposit Anywhere. What do I need to do to resolve this?

Please contact the credit union at 480.967.9475 or 800.851.7749.

Biometric Authentication

Does Biometric Authentication replace my current password?

No. Biometric Authentication can be used instead of entering your password at sign in, but you will still need to retain a valid password.

What is Biometric Authentication?

Biometric Authentication is an alternate method for signing in to the Mobile App that uses biological characteristics - rather than a passcode - to verify your identity.